Refund Policy
Last updated: November 10, 20261. 14-day guarantee
You can request a full refund of a token purchase within 14 days of payment, as long as you have used less than 10% of that pack's tokens.
2. After 14 days or with used tokens
After that period, or if you have used more than 10% of the tokens, purchases are not refunded, unless there was a billing error, a duplicate charge, or a service failure that prevented you from using the tokens. We review each case in good faith.
3. How to request it
Email [email protected] with your account email and the Paddle order number or invoice. You can also request it at https://paddle.net, Paddle's site for buyers. We reply within 5 business days.
4. How it is paid
Refunds are processed by Paddle to the same payment method you used. It may take a few business days to appear. When refunding, the tokens of the refunded pack are deducted from your balance.
5. Cancellations
Packs are one-time payments, not subscriptions: there are no automatic renewals to cancel.